Spin Palace Problems: Login, Verification, Payments, Bonus and Mobile

You mistyped your password once, and now every attempt returns the same login error even with the right credentials, because the account has been temporarily locked after repeated failures. The cause is usually a lock triggered by earlier attempts, not a forgotten password.

Identity verification marks a player as pending or rejects uploaded documents

The account shows a pending review or a rejected document message, and withdrawals stay on hold until the check clears.

• The photo is blurred, cropped or taken at an angle.
• Old credentials were used, so the name and address no longer match the account.
• A document is expired or missing a visible page.
• Part of the document is covered by a hand, shadow or reflection.
• Different documents show different spellings of the same name.

1. Open the account profile and find the documents area that lists open requests.
2. Shoot each document in bright, even light on a flat surface.
3. Keep all four corners of the document inside the frame.
4. Use the current, valid version of each document you send.
5. Write the name exactly as it appears on the account.
6. Reuse the same spelling on every page you upload.
7. Send each document once and wait for the status to change before uploading again.
8. Save a copy of every file you send, with the date.
9. If the request stays pending for a long stretch, note the reference number on the request.
10. Contact support with that reference and a short description of what was rejected.

Contact support the moment a rejection repeats without a clear reason attached to it.

Deposits and withdrawals are refused by account limits

The payment screen stops with a message that the amount sits outside the allowed range, so the money never leaves or never arrives.

• The amount typed is above or below the range allowed on the account.
• Several deposits made close together added up past a cap.
• A withdrawal is larger than the balance available for payout.
• Bonus funds sit in the balance and cannot be withdrawn as cash.
• The account tier in place applies a lower ceiling than the player expected.

1. Reread the exact wording of the refusal before changing anything.
2. Compare the amount you entered with the range shown for your account.
3. Lower or raise the figure to fit inside that range.
4. Split a large withdrawal into smaller requests where the rules allow it.
5. Separate bonus funds from cash when you work out what can be paid out.
6. Check whether an earlier request is still open, since a second one may be blocked.
7. Pay attention to how your account tier changes the ceiling on each transaction.
8. Wait for any pending request to finish before you start a new one.
9. At www.spin-palace.org, the cashier shows the range that applies before you confirm the amount.
10. Retype the figure by hand rather than keeping an autofilled value.
11. Repeat the step once the amount sits clearly inside the range.
12. Record the message you received if the refusal costs you another attempt.
13. Keep the request open while the balance updates instead of resubmitting.
14. Contact support if a valid amount in the middle of the range is still refused.

Contact support when a request that fits the range fails more than once.

A welcome bonus or free spins never appear in the balance

The player finishes a deposit or enters a code, but the bonus balance and free spins stay at zero.

• The bonus code was typed with a typo or a space.
• The deposit was made before the code was entered.
• The offer applies only to a first deposit, and an earlier one used it up.
• A bonus was already active, so the new offer was skipped.
• Free spins are waiting in a separate area and were never opened.

1. Open the deposit history and note the exact time of the qualifying deposit.
2. Compare that time with the moment the code was submitted.
3. Retype the code slowly, keeping letters and case exactly as shown.
4. Clear any spaces at the start or end of the code.
5. Confirm the code field accepted the entry before you finish the deposit.
6. Look in the bonus section for a separate free spins counter.
7. Claim any unclaimed spins from that section.
8. Check whether an active bonus stopped the new one from being added.
9. Finish or cancel the old bonus only if the rules permit it.
10. Wait for the deposit to settle before judging whether the bonus arrived.
11. Refresh the balance once and watch for a change.
12. Keep a screenshot of the offer and the deposit receipt.
13. Send both to support with the account name and the code used.
14. Stay off further deposits until the missing bonus question is answered.

Contact support when a correctly coded, qualifying deposit still leaves the bonus balance empty.

Pages and games stall when played in a phone browser

The lobby partly loads, a game freezes on its loading screen, and taps on buttons seem to do nothing.

• An old cached page keeps loading in place of the current one.
• The connection drops in and out during play.
• Many browser tabs stay open and compete for memory.
• An ad blocker or privacy extension blocks game files.
• The browser version is too old for the game engine.

1. Close every other tab in the browser.
2. Clear the browser cache and cookies.
3. Reload the page once and wait for the lobby to finish drawing.
4. Switch from mobile data to Wi-Fi, or the other way round.
5. Turn off ad blocking for the site temporarily.
6. Open a game in a normal tab rather than an embedded frame.
7. Update the phone browser to the newest version available.
8. Restart the browser, then the phone if the freeze returns.
9. Try a different browser to see whether the fault follows the browser.
10. Keep the screen on and the browser in the foreground while a game loads.
11. Lower the number of animation-heavy games open at once.
12. Test one slot first and add others after it loads cleanly.
13. Note the game name and the exact moment it froze.
14. Contact support if the same game fails in two different browsers.

Contact support when one game fails on every browser while the rest of the site works.

Before each session, clear the browser cache and check that the same email and password work, which prevents most login, bonus and loading problems.